Frequently Asked Questions

Products

I want to see specific Lista products, and can't find them on your website.

This website is meant to be an introduction to Lista and our product line. A selection of our most popular products can be found at our Lista Xpress website. To see our complete product line, visit our literature request page to download PDFs or request that printed copies be mailed to you.

I am looking for specific Lista part numbers. Where do I find them?

Type the part number you're looking for in our search feature, found in the upper right corner of every page. The search results will show you the web site pages and catalog PDF pages containing the part number you're interested in. To see our complete product line, visit our literature request page to download PDFs or request that printed copies be mailed to you.

I've found a photo on your website of a product that I would like to order. What is the price, and how do I order it?

For specific product and pricing information please download our product catalogs, fill out a request a quote form, or contact us through our Customer Service Department at 877-GO-LISTA (877-465-4782).

What finish colors do you offer? Can I order a special color?

Lista offers 10 standard powder-coat paint colors, 3 of which are available with ESD properties, and 9 powder-coat premium colors. Special colors are available for an additional charge (a color chip, RAL or PMS number must be supplied to Lista before the additional charge can be quoted). Call our Customer Service Department at 877-GO-LISTA (877-465-4782) for more information.

Lista also offers 5 standard gloss colors for our Technician Series Toolbox line.

What kind of locking and security systems do you offer?

Lista offers a number of locking options. Most Lista cabinets come with a cylinder lock and 2 keys. Additional options include keyed-alike locking systems, master locks, hinged lock bars, security shelf battens, keyless keypad locks and E-Lock electronic locks. 

How can Lista help with implementing the 5S methodology?

Our storage and workspace systems help with 5S implementation by effectively sorting and organizing items, and creating a more efficient manufacturing process, which in turn lowers overall costs. Read our 5S whitepaper for more information. 

How can Lista help prevent ESD damage?

Electrostatic discharges can cause costly damage to sensitive electronic equipment during parts assembly. Lista offers a variety of storage products designed to create a static safe work environment. Learn more about our ESD manufacturing solutions and specialty workstations. Click here to read our ESD user handbook.

Where can I find product warranty information?

All Lista storage products come with a limited lifetime warranty. You can read more about our warranty terms here.

What is Lista Script?

Lista storage cabinets and drawers can store a large amount of parts, items, and equipment. To help organize all of those products, Lista offers a free label creation software called Lista Script. Register for the software today by filling out this form, and learn more by reading our user guide here

Assistance

How do I find my nearest Lista distributor or dealer?

Fill in your zip or postal code in the distributor look-up to find local Lista resellers and the industries they serve. 

I need help laying out my workspace and putting together my order. How do I do that?

Our complimentary ListaWorks™ service presents a detailed, customized plan for your individual workspace and storage requirements. First we listen to your needs and survey your space, and then we’ll prepare, plan and create CAD and/or photorealistic renderings for a grouping of products or an entire room-size solution. Our solutions will maximize your efficiency and versatility while optimizing space and flexibility. And it’s all free of charge!

What if I can’t find any products that exactly fit my needs?

Lista is dedicated to providing the exact, customized solution that you require. Many of our products are available in non-standard sizes through our Variable Dimensions program. We can also customize most of our existing products to meet your specific needs through our Custom Applications process. Please contact us to learn more.

I need a copy of the assembly instructions for a Lista product.

Assembly instructions in PDF format can be found in our Resource Center.

Prices and Payment

How do I find prices for your products?

Either fill out our price quote request form, contact your local reseller, or call our Customer Service Department at 877-GO-LISTA (877-465-4782).

Do you accept credit cards for payment?

Yes, we accept Visa, MasterCard and American Express.

What are Lista's Terms and Conditions?

Click here to read our Terms and Conditions of Sale.

Ordering

I have a Lista product, but have lost the key. How do I get a replacement?

Call our Customer Service Department at 877-GO-LISTA (877-465-4782). 

I have a Lista product and would like to order some partitions, dividers, plastic boxes or other accessories to subdivide the drawers. How do I order them?

Please call our Customer Service Department at 877-GO-LISTA (877-465-4782). You will need to supply the interior dimensions and height of each drawer that requires accessories. Learn more about our storage drawer accessories here.

I would like to order some of your products to use in my home. Can I do that?

Lista products are very popular for use in homes. In fact, we have a whole website devoted to Lista products for home garages, workshops, hobby shops, sports storage, and just about any place in the home you can think of! The site is filled with idea-starting photos of homes equipped with Lista products. The site also features an e-store, where you can order products for the home online.

Can I buy Lista products in Canada? Mexico?

Lista International manufactures its products in Holliston, MA, USA, and Burlington, ON, Canada, and sells in the United States, Canada, Mexico, Central America, the Caribbean, and Latin America. To buy Lista products outside North and South America, please visit www.lista.com.

Shipping and Delivery

How do I find out the freight charges for an order?

Call our Customer Service Department at 877-GO-LISTA (877-465-4782) for shipping and freight information. To make your shipping experience stress-free, be sure to ask about our Trouble-Free Shipping program.

How long does it take for me to receive my Lista products?

Lista has two ways to order and receive products. Our popular Lista Xpress program contains a huge selection of our most popular drawer cabinets, shelf cabinets, mobile cabinets, modular workstations, technical furniture and industrial workbenches. These products ship within 3-5 days of order. Our normal shipping lead time for our other products is 3-4 weeks from date of order.

I don’t have a loading dock at my location. Can I still get your product delivered?

Lista offers tail gate delivery for locations that do not have a dock-high platform. For inside delivery with removal of packaging materials, we offer white glove delivery service. Call our Customer Service Department at 877-GO-LISTA (877-465-4782) for more information and pricing.

Where do your products ship from?

Lista ships from our two manufacturing locations ̶ Holliston, MA, USA and Burlington, ON, Canada, depending on the point of manufacture. Our terms are FOB factory.

Other Questions

Does Lista have a GSA contract?

Yes, Lista is an approved GSA contractor (contract #GS-27F-5061C). We accept purchase orders, the GSA Smart Pay or Government Purchase Card (GPC) and are available on the GSA Advantage Program. GSA customers should call 877-GO-LISTA (877-465-4782) for pricing. For information on our complete line of solutions for government customers, visit www.Lista-Government.com.

What is Lista’s relationship to Arlink? How do I buy Arlink products?

Lista purchased Arlink in Nov., 2002. All Arlink products, including Arlink® 8000 workstations, All-Purpose Arlink® 7000 workbenches, flow racks, parts carts and the VSI Accessory System, are available from any Lista reseller.

I noticed there are other Lista sites. Is this the official Lista site?

Yes. This is the official Lista site and we are the official manufacturer of Lista cabinets and storage solutions. We have certified resellers and distributors that may also have websites.

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